San Mateo, CA 94401, USA
We work with several Corporate Housing companies. We conduct Walk-throughs (Inspections) prior to the guest's arrival ensuring the unit is clean, has enough supplies for a couple of days and is comfortable. This is the guest's home away from home. If we need to clean the unit, we do that too! This is not all we do, we also do the below, check it out and if you can't find it on here, give us a buzz...we may be able to accommodate and add it to our list.
Cancellations and Re-Scheduling:
You're welcome to cancel or re-schedule with at least 24 hours notice. We plan our schedule ahead of time, and our staff depends on the regular income of a full schedule. When you cancel on short notice, we still need to compensate our staff fairly. When we schedule your cleaning job we reserve that time for you and you alone, and turn other business away. We charge a $25 missed appointment fee for late cancellations or late re-schedules.
Hour begins upon arrival at work site location. Errands are at a 1 hour minimum requirement. Cleaning is at a 2 hour minimum requirement. Time is billed in 30 minute increments thereafter. We may request payment in advance for purchases made on your behalf.
100% Satisfaction Guarantee:
We do our best to meet or exceed your expectations. If you're not satisfied with the job we did, please notify us within 24 hours of service completion, and we'll return and complete the job to your satisfaction.
The best way to assure that you receive excellent service, is to let us know how you'd like us to improve or what you'd like done differently. Feel free to call or email us at any time, and we'll make sure that your concerns and requests are taken care of.
Estimated Arrival Time/Appointment Window:
We require an open window time of 30 min (30 min before or 30 min after scheduled appointment). Our staff will call to let you know if they're significantly off schedule (more than 1 hour early or late). While we schedule for travel time, we can’t control traffic conditions, and earlier clients’ appointments may take more or less time than scheduled, or be canceled, however we will do all possible to keep you posted.
Breakage or Damage: We train our staff to take extra care with your belongings, however occasional accidents do happen. Our staff is instructed to leave broken items in full view with a note, and report breakage or damage immediately to the office. We’re fully insured, and will take responsibility for damage incurred by our staff. If you believe that something has been damaged or broken by us, we need to hear about it within 24 hours after your appointment to be able to investigate the issue.
You are responsible for letting us know if there are valuable or irreplaceable items such as heirlooms that you prefer we not touch. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall)